E-TECH MACHINE LIMITED's customer service is a service system with strong competitiveness, which takes the customer as the center, takes high efficiency and the whole process as the operation orientation, and takes the emotional, standardized and characteristic service as the direction, our company pursues continuous improvement in the construction of software and hardware in all aspects of product pre-sale, sales and after-sale. In terms of service information construction, our company implements CRM customer relationship management system, builds a unified customer relationship management platform, seeks the best operation mode for the management of customer resources, market research, sales process and customer service, uses scientific analysis method to record the complete service process, and provides a comprehensive solution for enterprises to reduce costs and improve customer satisfaction. In terms of service hardware facilities construction, our company plans "global service distribution center", which serves as the customer service platform of E-TECH MACHINE company, including customer service training center, spare parts distribution center, etc., to provide hardware facilities and logistics support for global services.
Quality assurance: the quality is in accordance with the unified standard production and testing, in line with the requirements of the drawings, and the same quality as the original machine parts. Unified distribution of all pure parts and accessories of E-TECH MACHINE series products is carried out in all parts of the country at a unified price, so as to safeguard the interests of E-TECH MACHINE users and consumers.
